繁EN日
ZprintPro

Help Center

Ordering, Payment, Shipping & Return Guidelines

Ordering & Requirements

Order Effective Time

  • Orders are effective within 1 business day after placement (subject to artwork confirmation and payment)
  • Processing and delivery time are not included

File Requirements

  • Upload PDF / AI / PSD files
  • 3mm bleed, CMYK color mode
  • Text converted to outlines

Color & Samples

  • Online images are for reference only
  • For strict color requirements, request a physical proof (extra charges apply)

Cutting Precision

  • Cutting tolerance of ±1 mm is normal
  • Will not be reprinted
  • Customers are welcome to provide their own print-ready artwork
  • Design services available; fees must be paid in advance
  • Artwork created/modified by us remains our property; JPG proofs only
  • AI source files available for an additional fee
  • We do not proofread; please check all details before confirming
  • Once confirmed, we print exactly as approved; errors are customer's responsibility
  • Keep text and graphics 3-5mm inside trim line
  • Set artwork 3mm larger than final size for bleed
  • Embed all fonts or convert to outlines
  • Avoid system fonts like MingLiU and DFKaiSho (white gaps at intersections)
  • Do not set thin fonts below 50% dot gain
  • All files must be set to CMYK color mode
  • Screen colors (RGB) are not accurate; refer to CMYK swatch books
  • Use CMYK fills only; do not use RGB colors
  • No returns for color deviations caused by RGB or Pantone colors
  • ±10% color variation on repeat orders is normal
  • Set pure black as K100 (not CMYK 100)
  • For richer black, add 25% C to K100

Still have questions?

Contact our customer service team

zprintpro@outlook.com+86 181 2638 0255